Patient information
Privacy Policy
Clear information about your privacy, your choices, and text messages from our practice.
Vivid Dentistry, formerly Stansell Dentistry North Raleigh, welcomes your questions about privacy and patient communications.
Optional advertising measurement
Optional Google Ads measurement is available and loads only after you allow it using Advertising measurement choices at the bottom of the website. You may decline or change your choice there at any time. We store your preference in this browser. Allowing measurement is separate from optional texting permission and is not required to request an appointment or receive care.
Advertising attribution and cookies
If you allow measurement, Google advertising click identifiers may be used to attribute a request or click to an advertisement. Advertising cookies may be used for that purpose. Other URL query values and patient form answers are not sent by our measurement events. Declining or withdrawing permission prevents future measurement on this browser, but does not erase existing Google cookies; you can remove those through your browser settings.
What measurement records
With your permission, measurement is limited to accepted appointment requests, appointment-button clicks, and phone-link clicks. A request is not a booked appointment, and a phone click does not confirm a connected call. Request events use a random submission identifier to prevent duplicate counting. We do not include form answers, names, email addresses, phone numbers, treatment selections, dates, or messages in these events. We do not enable enhanced conversions, automatic form capture, advertising personalization, or remarketing audiences. No patient revenue values are assigned. Google may process technical data such as your IP address and browser information when its measurement service loads. Withdrawal stops future measurement but does not erase records previously sent.
Information we collect
When you contact Vivid Dentistry, we may collect your name, telephone number, email address, appointment preferences, and the information you choose to share. For our texting program, we may also collect your consent preferences, messages, and opt-out requests. Our website hosting services may process technical information such as your IP address, browser type, and pages requested to operate and protect the website.
How we use information
We use this information to respond to questions, coordinate appointments, provide patient support, maintain communication preferences, and operate and protect our services. With your consent, we may send conversational messages, appointment reminders, scheduling updates, and patient-care communications by text. Providing a phone number alone does not enroll you in text messages.
Texting consent and information sharing
No mobile opt-in information or text-message consent will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell texting consent or mobile subscriber information. Service providers that help deliver our messages may process information only as needed to provide that service, not for their own marketing. Other information may be disclosed when required by law or to protect legal rights.
Your choices
Texting is optional and consent is not a condition of purchase or receiving care. Reply STOP to unsubscribe from text messages. Reply HELP for help, or call our office. Message frequency varies. Message and data rates may apply. You may contact us to ask about your information, request corrections, or discuss privacy concerns.
Security and retention
We use reasonable safeguards to protect information, but no website or messaging service can guarantee absolute security. Information is retained as needed for communication, patient services, consent and opt-out records, and applicable legal obligations. Please do not send sensitive medical, insurance, or payment details through ordinary text messages or website contact fields.
Patient health information
This policy describes website and texting privacy practices. It does not replace the practice’s Notice of Privacy Practices concerning protected health information. Contact our office to request that notice. Texting is not for emergencies; call 911 for a medical emergency.
Policy updates
We may update this policy as our services or requirements change. The current version will be available on this page.
Contact us
Vivid Dentistry
1911 Falls Valley Drive, Suite 107
Raleigh, NC 27615